Loop roadmap
What's shipped, what's in progress, what's coming next, and what we're still exploring. Updated as we ship.
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Have a feature request?
Loop is in its first 90 days. If a planned item below would change whether you'd pay for Pro, tell us — we prioritize what installers actually ask for. Email support@kbpulse.com.
Shipped v1.0 — Launch
Available today in the Intercom App Store. Free during early access.
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NEW
Recently shipped card on Messenger HomeLive Featurebase changelog rendering inside Intercom's Messenger. NEW / IMPROVED / FIXED color-coded pills, ship dates, comment counts.
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NEW
Detail view with full release notesTap any item to read the complete release note inline. "Open on Featurebase" button for customers who want to comment or upvote.
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NEW
Optional "Coming next" sectionSurface in-progress roadmap items with upvote counts. Loop becomes a forward-looking habit, not just a retrospective view.
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NEW
Per-workspace configurationFeaturebase API key, category filter, display toggles, custom header text, custom footer button. No code required.
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NEW
Encrypted at rest, HMAC-verified webhooksFeaturebase API keys are encrypted with AES-256-GCM. All Canvas Kit webhook requests are verified via HMAC-SHA256 signature before processing.
In progress Quietly building
Likely to land in the next 30-60 days. Free workspaces will see most of these.
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IMPROVED
Loop Analytics dashboardSee exactly how Loop is performing for your workspace: card renders, item clicks, click-through rate, top-clicked items, "deflection rate" estimate. This is the headline Pro feature — admins want proof Loop is working.
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IMPROVED
Multi-category supportCurrently you can filter to one Featurebase category. Multi-product orgs want to show 2+ categories or all-of-the-above.
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IMPROVED
Better empty + error statesIf your Featurebase has no recent changelog entries, Loop should say so gracefully. If the API key revokes, customers should see a clean "this card is being updated" message — not a broken canvas.
Planned Pro tier candidates
Features being designed for the future Pro tier ($19-29/mo per workspace). Existing Free users will be grandfathered.
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PLANNED
Custom branding (your colors, your logo)Replace Loop's coral with your brand's colors. Add your logo to the card header. For agencies and customers who want white-label.
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PLANNED
Segment targetingShow different Loop content to different Intercom segments. Pro plan users see "Coming next" items relevant to their tier; trial users see "what shipped that you might love."
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PLANNED
Multi-source integrationsLoop becomes the customer-facing roadmap layer across PM tools — Linear, Productboard, Notion, Trello. Pull from any source, render with Loop's familiar Intercom-native UI.
Exploring Wild ideas
Ideas we're thinking about but haven't committed to. Feedback shapes which of these get built.
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EXPLORING
Conversation triggersPattern-match Messenger conversation text to changelog/roadmap items. When customer asks "is X fixed?", auto-surface the relevant FB item inline before your support team responds. The "wow" feature.
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EXPLORING
Search within LoopInline search across your changelog from inside the Messenger. Customers can type to filter without opening a new tab.
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EXPLORING
Localization (i18n)Featurebase supports multiple locales per entry. Loop should detect the customer's Intercom locale and render in their language.
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EXPLORING
Public uptime dashboardFor enterprise customers who need to see Loop's reliability before installing. Daily uptime numbers, incident history.
Updated: 2026-06-01 · Loop is built by GrindWorks Digital. Have a question or feature request? Email support@kbpulse.com.